Call Centre

Overtake’s advanced online lead management software allows you to streamline your lead communication process through a variety of online resources. Contact, qualify and convert leads into meaningful potential for your business while creating a consistent standard that leads to best practises, accountability and proven performance. The five main benefits of our lead management system are:

•Capturing New Leads

No matter their source, new leads are loaded into the system quickly and easily with integration tools like web forms, import tools and xml/http posts.

•Distributing Leads

Newly acquired leads can immediately be routed to the correct channels, e.g. your sales team. Our intelligent and customisable system allows you to fine-tune and manage this process.

•Tracking Leads

As soon as leads are actively being pursued and worked on, our system automatically tracks any activity. This ensures that all new entries are honoured and nothing slips through the net; because very lead counts.

•Nurturing Leads

Not every lead turns into a sale immediately, which is why Overtake’s solutions allow you to nurture and maintain open leads until they turn into a potential business transaction. Your prospects are maintained with effective follow-up techniques, ensuring consistency and possible future deals.

•Analysing Leads

Quite possibly the most important tool you will own, this process measures the effectiveness of your sales and marketing efforts. These tools are easy to use with detailed results that allow you to alter any stage of your business plan.

Enjoy complete integration of leads with Overtake’s sophisticated management software. Web queries, email leads, etc. are automatically loaded into the system and the advanced tracking system ensures that you can keep an eye on leads throughout their entire life cycle; from beginning to potential sale and beyond. Invaluable insights into the effectiveness of your marketing, branding, sales team and other business facets are just a click away!:

Not Knowing where your customers are coming from, or losing customers / customer details can be detrimental to the profit margins and, more critically, the reputation of your business. Overtake’s CallCentre & Lead Management platform assists you in tracking the amount of customers entering your dealership and manages the customer contact cycle electronically. It will track the prospective customer through the contact lifecycle until the deal is concluded or lost. This is where the built in CRM (Customer Relations Management) takes over: customers who bought (and those who did not) will automatically re-appear in the call centre system after a pre-determined time. This ensures the retention of every single customer who has ever entered your business. By building your customer base with this kind of precision, you will reduce marketing spend and on-sell more.!

Overtake’s advanced online lead management software allows you to streamline your lead communication process through a variety of online resources. Contact, qualify and convert leads into meaningful potential for your business while creating a consistent standard that leads to best practises, accountability and proven performance. The five main benefits of our lead management system are:

Reporting & Management

  • Leads per Source (Maximise marketing expenditure by advertising where it is most effective, or needed)
  • Leads per Dealership (Measure activity / Compare Dealerships)
  • Leads per Price Range (Market / Segment Activity)
  • Leads per Sales Consultant (Measure Conversion Ratios)
  • Leads Lost (Record the reasons why deals are not concluded)
  • Leads per Day (Measure and track daily dealership activity)
Contact us today for a demonstration of Overtake’s advanced system and ensure that your business reaches its maximum potential.